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Access the entire edition with one click!

Ochre House, the recruitment process outsourcing specialist, has acquired the two leading strategic resourcing firms in the Middle East and North Africa, TAAHEED and Carmichael Fisher. 

 Talent2 announces global renewed business focus and rebranding

For the 8th Year, HRO Summit Europe will host 250 Chief HR practitioners, VPs of HR and Shared Services to define the future of HR services and technology. Held from November 2nd to 4th 2011 at the Barcelona Pullman Skipper Hotel, this year's event theme is "HR Change Agents: empowering HR professionals to lead and transform business through HRO." Take part in interactive learning sessions led by thought leaders in HR, globalization and organizational efficiency on topics such as multi-sourcing, deploying HR strategies globally and aligning HR to business goals. Network with other leaders and develop relationships for mentorship and career improvement. Lynda Gratton, Professor of Management Practice at London Business School and one of the world's top business thinkers, will keynote.   
 
Click here to learn more about the event.

American Airlines turned to IBM for a learning solution. Lessons learned.

 By The Editors

 Hertz needed to raise employees’ grades in customer service. Enclosed: a lesson plan.
 
By Russ Banham

 Web 2.0 is changing the workplace and how companies are training their employees. The authors discuss how to prepare for it.

 
By Lyn Maize and Caroline Avey
 

Affiliated Computer Services, Inc. today announced the promotion of Tom Blodgett to chief operating officer of all commercial operations. Tom Burlin, will serve as chief operating officer for all government operations, with a focus on the company's expanding public sector business. Together, Blodgett and Burlin will be responsible for the day-to-day operations of ACS.
 

HRO World Summit Europe evolves to give HR practitioners the information they need for today’s challenges.