When you need advice on your outsourcing contract, turn to some of the best minds in the business.

Nearly 10 years after the industry first began, quality of service delivery is stabilizing. But can the market elevate its game to truly keep customers happy?

Who do you go to when you need a straight-up opinion about who are the top enterprise providers? HINT: the customer is always right.

Private equity has always had a role in HRO, but KKR’s recent acquisition of NorthgateArinso offers the industry a vote of confidence.

Utilization of shared services is becoming increasingly tied to corporate strategy, and centers are handling more work than ever before.

The Royal Bank of Scotland (RBS), the third largest financial services group in Europe, has signed a new five-year, multi-million-pound deal with Ceridian for one of the biggest multinational Employee Assistance Programs (EAPs). Under the terms of the new contract, Ceridian’s LifeWorks division will provide EAP and health and wellness services to 140,000 RBS employees in more than 20 countries around the world. The new deal follows an in-depth competitive review and extends the existing seven-year relationship with Ceridian.

Enterprise HRO provider and payroll specialist Ceridian has launched in the U.K. a new service called HRevolution, which is a web-based, on-demand flexible HR system aimed at the mid-market clients. It claims that the new platform offers all the transformational functionality of an ERP through a subscription that requires no user license fees.

As the market matures, two industry bodies emerge as the nexus of outsourcing activities throughout the continent.

No matter which side of the political aisle you’re on, opposing free trade is no way to show your patriotism.

As enterprise HRO deal-making slows in North America, an increasingly active European market draws the industry’s spotlight.